Return & Refund Policy

Last updated: September 3, 2026

At Nessae.store, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of receiving your order.

Eligibility for Returns

To be eligible for a return:

• The return request must be made within 30 days of delivery.

• The item must be unused and in the same condition in which you received it.

• The item should be returned in its original packaging where applicable.

• You must provide your order number or other proof of purchase.

Some products may have additional return restrictions based on their nature or the supplier's return requirements.

How to Request a Return

To request a return, contact us at nessaestore@gmail.com with:

• Your order number

• The item(s) you wish to return

• The reason for the return

• Photos of the item, if applicable

Please do not send an item back before receiving return instructions from us. We will provide instructions regarding the return process and the appropriate return address after reviewing your request.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong item, contact us at nessaestore@gmail.com as soon as possible, preferably within 7 days of delivery.

Please include your order number and clear photos or videos showing the issue. We will review the situation and work with you on an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalized or custom-made products

• Perishable goods

• Certain personal-care or hygiene products

• Items that cannot be returned for health or safety reasons

• Gift cards

• Items clearly identified as non-returnable at the time of purchase

If you are unsure whether your item is eligible for return, please contact us before sending anything back.

Sale Items

Unless otherwise stated on the product page, sale items are subject to the same return policy as other eligible products.

Exchanges

We generally do not offer direct exchanges. If you would like a different product or variation, you may return the eligible item according to this policy and place a new order once your return has been approved.

Return Shipping

Return shipping arrangements and costs may vary depending on the reason for the return.

If an item is defective, damaged during delivery, or incorrectly shipped, we will review the issue and determine the appropriate resolution.

For returns due to a change of mind or other reasons not caused by an error on our part, the customer may be responsible for applicable return shipping costs.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the funds to your account.

If you have not received an approved refund after 15 business days, please contact us at nessaestore@gmail.com.

Order Cancellation

If you need to cancel an order, contact us as soon as possible at nessaestore@gmail.com.

Because orders may be processed or submitted to our fulfillment partners shortly after purchase, we cannot guarantee that a cancellation request can be accommodated once processing or shipment has begun.

Contact Us

For questions regarding returns or refunds, contact:

Nessae.store
Email: nessaestore@gmail.com